Shipping policy

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Domestic Shipping Policy

We strive to ship your order as quickly as possible. Most packages ship via FedEx Ground within 1 business day. Please allow one business day for server build, update, and testing.

  • Free Shipping: Available on all contiguous U.S. orders via FedEx Ground.
  • Expedited Shipping: Overnight or Express options available by request.
  • Priority Handling: Available for mission-critical orders (fee required).

Tracking: You’ll receive tracking info within 24 hours of purchase. Didn't receive one? Contact us.

Domestic Freight Shipments

For bulk orders (10+ servers), we provide domestic freight service with palletized packaging. We handle full scheduling and logistics.

Need a quote? Contact a sales representative.

International Shipping Policy

We currently offer international shipping to select regions via direct invoice only.

  • Canada
  • South America

No online checkout is supported for international orders. Contact us for a quote.

International Freight Shipments

We support global freight pickups from our dock in Suwanee, GA. Every shipment is:

  • Palletized
  • Shrink-wrapped
  • Metal-banded for stability

Our trusted partners handle delivery worldwide. Contact our sales team for freight details and quotes.

Shipping Damage & Support

All orders are verified before shipment. If you receive a damaged item, let us know immediately.

⚠️ Common issue: If your drives aren’t recognized, reseat the RAID controller — this is often due to transit shifts.

For other concerns, please visit our Returns or Warranty pages.